CUSTOMER SERVICE
- ORDER TRACKING
- SHIPPING & HANDLING
- QUALITY
- CARE INSTRUCTIONS
- RETURN & EXCHANGE POLICY
- SECURITY AND PRIVACY
- SIZE & STYLE
- CONTACT US / ABOUT US
ORDER TRACKING
To obtain the status of an order, enter the confirmation number and click Go!.
SHIPPING & HANDLING:
All shipments originate from Hawaii. Kapu ships to all fifty United States as well as U.S. territories. Please provide us with a complete street address for shipping. For delivery to an APO/FPO or PO Box address, please allow 7-10 business days for delivery from the time you place your order.
SHIPPING TIMES: Deliveries are made Monday through Friday only (holidays excluded).
SALES TAX: A sales tax of 4.166% applies to residents of Hawaii.
| USA & US TERRITORIES | USPS PRIORITY | $7.00 |
| CANADA & MEXICO | USPS GLOBAL EXPRESS | $25.00 |
| INTERNATIONAL | USPS GLOBAL EXPRESS | $30.00 |
| ORDER AMOUNT | PRIORITY | GLOBAL |
|---|---|---|
| Up to $200 | $7.00 | $35.00 |
| $201 to $400 | $15.00 | $70.00 |
INTERNATIONAL ORDERS DISCLAIMER
TARIFFS & TAXES: International customers will be responsible for tariffs and taxes imposed on each shipment by the customer's country.
QUALITY
Kapu Hawaii bikinis are made of high quality fabric and is generally 83% nylon 17% lycra . Metal rings are made of stainless steel and are corrosion resistant.
CARE INSTRUCTIONS
- Swimming pools and hot tubs contain chlorine which may damage your bikini.
- Suntan oils can also damage the fabric and elastics with prolonged use.
- Avoid contact with abrasive surfaces that might snag fabrics.
- Some colors may bleed when wet so keep them separate from other items.
- Do not leave rolled up wet.
- Hand washing is recommended to increase the life of your bikinis.
- If machine washing use lingerie bag, cold water, mild detergent and line dry. Do not tumble dry. Do not dry clean. Do not bleach. Do not iron.
- Bright, neon and florescent fabrics fade more quickly in heat and intense sun.
- Wash bright and dark colors before use.
RETURN & EXCHANGE POLICY
We personally inspect each order before shipping for quality control. All exchanged merchandise must be in a new and unused condition, still in original packaging, and all tags attached. Because of hygiene issues, no item can be returned if it has been tried on or worn. However, if you believe you have found a manufacturers defect in your purchase please contact us for a return code that will be necessary in order to receive an exchange. We do not offer refunds, only exchanges. Shipping and handling fees are not refundable and return and exchange shipping costs are the responsibility of the customer. All exchanges need to be initiated within 14 days of delivery date. Please make sure you order wisely, check our sizing chart.
SECURITY & PRIVACY
At Kapu Hawaii, giving our customers a secure online experience is a high priority. We have integrated the highest level of security available from the most trusted and well known company, Equifax. Our industry standard data encryption will keep your personal information safe and private throughout every transaction. The Secure Sockets Layer (SSL) technology guarantees at least a 128-bit encryption to protect your personal information such as your name, address, and critically sensitive information like your credit card number. We have taken all measures to protect our customers, so that you can be confident about the security of your orders. Kapu Hawaii only uses your personal information for the purpose of responding to and fulfilling your requests for our products. We do not and will not disclose the personal information of our customers to any third parties. Kapu does not store your credit card details, and at no time during the order process has access to your card number.
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